PRIVACY POLICY

Effective Date: 9/8/25

Equine Performance Veterinary Services, PLLC ("we", "our", or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, over the phone, or during veterinary services.

1. Information We Collect
We may collect the following personal and animal-related information:
- Full name
- Address
- Phone number
- Email address
- Horse information (name, age, breed, sex, color)
- Payment details (processed securely through a third-party processor)

2. How We Collect Information
We collect information when you:
- Submit it through our website forms
- Provide it over the phone
- Schedule an appointment
- Complete and sign a credit card authorization form

All client and patient records are stored in our hospital management software, EzyVet. Payment information is securely processed and stored through PayJunction, our third-party payment processor. We do not store your credit card information directly on our servers.

3. How We Use Your Information
We use the information you provide to:
- Schedule and manage veterinary services
- Maintain accurate medical records for your horse(s)
- Process payments
- Communicate with you about your account or appointments
- Respond to inquiries and provide customer service

4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted third parties only as necessary to:
- Process payments (via PayJunction)
- Manage clinic records (via EzyVet and VetSource)
- Comply with legal obligations or protect our legal rights

5. Cookies and Website Tracking
Our website may use cookies or similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors use our website, but we do not use them to collect personal information without your consent.

If you’d like to control or disable cookies, you can do so through your browser settings.

6. Data Security
We take appropriate administrative, technical, and physical measures to safeguard your information against unauthorized access, loss, or misuse. Credit card information is handled exclusively by PayJunction, a PCI-compliant payment processor.

7. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently received information from someone under 18, we will delete it promptly.

8. Your Rights & Choices
You have the right to:
- Request access to your personal information
- Ask for corrections to any inaccurate information
- Request deletion of your data (as permitted by law)

To exercise any of these rights, please contact us using the information below.

9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Equine Performance Veterinary Services, PLLC
170 Ray Weyandt Rd
Greensburg, PA 15601
Phone: 724-655-3336
Email: info@equineperformancevetservices.com

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the new effective date.